Truly Holdings, which operates both Teletext Holidays and Alpharooms.com, signed undertakings in May 2021 committing to “address failures” in how it was refunding customers who had packages cancelled due to Covid-19 and complete refunds by the end of August 2021.
But the CMA said it was “concerned” that not enough Teletext Holidays customers were being refunded within the 14 days required by the law, with almost £600,000 in refunds still to be repaid to holidaymakers.
