TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
Search
User Menu
Remember me

New to TTG?

PPA Independent Publishing Company of the Year 2019
Campaign Business Media Brand of the Year 2020

The manager’s guide to giving constructive feedback

Kate Farrow
Kate Farrow

If you’re a manager or boss, having difficult conversations with employees comes with the territory. everywoman’s Kate Farrow explains how to ensure things go smoothly.

Many managers struggle to give constructive feedback to their direct reports – a survey by Interact found 37% are worried about a potentially negative reaction.

 

The survey also found the majority of bosses (69%) are uncomfortable communicating with employees in general terms – from giving clear directions to holding one-to-ones.

 

Unfortunately, tough conversations are a fact of business life, and there will undoubtedly be times when tackling behaviour is necessary. Here are three ways to approach that difficult chat.


NEGATIVE BIASES


Imagine a scenario where two employees both miss a critical deadline. One person’s mistake is attributed to a bulging to-do list or a family emergency, the other to what you perceive to be their current lack of motivation and reliability.

 

The latter is an example of the fundamental attribution error, whereby we attribute people’s behaviour to their core character rather than to their situation.


In order to enter a problem-solving mindset, you must first ensure you’re not holding any pre-existing biases.

 

Try to remove emotion, set aside any filters through which you might be viewing the situation and examine it as an objective observer might.

 

Even if you ultimately decide the reason for the deadline failure was poor reliability, by examining the subject from various angles, you might have uncovered your direct report’s likely defence and can therefore prepare accordingly.

 

To continue reading...

Please log in below or join now for access.
For assistance contact support@ttgmedia.com

Our Next Events

TTG Debate

TTG Debate

TTG's Top 50 Travel Agencies 2021

TTG's Top 50 Travel Agencies 2021

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU