The organisation’s head of consumer rights and food policy Sue Davies was questioned by MPs during the Business, Energy and Industrial Strategy (BEIS) committee hearing on Tuesday (14 June).
She said the aviation industry and the government should "shoulder the responsibility for the chaos" regarding the delays and cancellations.
"The airlines and the government were encouraging people to travel again and we think they underestimated the capacity issues and the shortage both within the airlines and the additional services," she said.
