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Aviation industry ‘must learn from flight chaos’

Government
Will Payne
14 June 2022

The aviation industry has been urged to "learn from the mistakes" of the past few weeks in regards to airport delays and flight cancellations.

(From left) David Burling, chief executive of markets and airlines, Tui; Sophie Dekkers, chief commercial officer, easyJet; and Lisa Tremble, chief corporate affairs and sustainability director, British Airways (Credit: Parliament TV)

Speaking during the Business, Energy and Industrial Strategy (BEIS) committee hearing on Tuesday (14 June), executives from British Airways, Tui and easyJet were questioned on flight cancellations and disruptions faced by consumers over the past few weeks.

David Burling, chief executive of markets and airlines for Tui, said the service offered by the company was "unacceptable", after the airline cancelled 32 flights on the first weekend of the May half-term.