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Bank holiday weekend hit by UK-wide passport eGate failure

Government
James Chapple
30 May 2023

Travellers arriving into or returning to the UK were hit by a major passport eGate failure over the bank holiday weekend.

1. Get the country ready for changes to passport rules

The action will run until 7am on Friday (Credit: iStock)

Passport eGates across the UK were affected by the outage, which began on Friday night (26 May) and wasn’t resolved until Saturday evening (27 May).


Major queues were reported at several of the UK’s largest airports, including Heathrow, Manchester and Gatwick, after Border Force officials were forced to resort to manual checks.


The BBC reports the fault as being down to an "IT issue". The Home Office tweeted Saturday lunchtime it was aware of a "technical nationwide border system issue".