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Border Force chief sees end to passport desks and airport queues

Government
Gary Noakes
21 November 2023

The boss of Border Force has signalled the end of traditional passport control in the UK.

Border Force staff at Heathrow are preparing for more industrial action (Credit: iStock)

Delays at Heathrow immigration are anticipated if action goes ahead (Credit: iStock)

Phil Douglas, Border Force director general, said new technology meant the way passport control operated was about to change with the advent of Electronic Travel Authorisation (Eta).

“Etas are very important; I really envisage in the next two to three years passport desks falling away,” he said, adding Border Force was “looking to procure” new-generation e-gates.

Currently, the UK lags behind some nations in adopting biometric technology, with Dubai airport already allowing facial recognition for 50 nationalities.