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Travel staff ‘learning’ to sell holidays again as business picks up

Government
Rob Gill
8 October 2021

Aito’s chairman Chris Rowles says staff at travel companies are having to “learn to sell holidays again” after 18 months of dealing with endless refunds and rebookings.

Aito chairman Chris Rowles said "phones were ringing again" for the association's members

Rowles told the association’s general meeting in London on Thursday (7 October) that the “landscape” for operators and agents was changing, with more enquiries and bookings coming in after the government finally loosened restrictions for international travel.

“It looks like things are starting to change although there are still challenges,” said Rowles. “I do believe the landscape is changing – but not for all and not at the same pace for everybody.

“I hear of phones ringing again. People have had to learn to sell holidays again. Business is starting to return.