The CAA’s latest quarterly complaints data sees Wizz ranked "clearly" as the worst airline for having complaints escalated to alternative dispute resolution (ADR) schemes or CAA’s own in-house complaints team.
The rate stood at 811 complaints per million passengers in the third-quarter. The CAA said with the exception of Royal Brunei Airlines (555 per million passengers), other airlines "had less than half as many complaints, and many significantly less".
Wizz has also been pulled up on the time taken to process claims received directly from passengers, and the large number of county court judgements found against Wizz that "remain unpaid".
