Hays Travel

Cruise sales surprise boosts Hays Travel’s ‘record-breaking’ Sunshine Saturday

Hays Travel completes a record-breaking day of sales in the first Saturday of 2024 with cruise bookings significantly up on the previous year

‘We're expecting better sales this weekend’: brighter outlook after overcast Sunshine Saturday

Traditionally, agents expect sales levels to be at their highest at the start of the year as customers book their holidays after days spent discussing getaways with family and friends over Christmas

M&S retail director comes full circle as she joins Hays Travel board

Helen Milford, who booked her first-ever holiday at the Seaham branch of Hays Travel – the agency’s first – will bring wide-ranging retail and customer service experience to her new non-executive role with Hays following spells with Boots, Asda, Sainsbury’s and M&S

Hays Travel opens new branch in Gainsborough

Hays has opened its Gainsborough branch ahead of Christmas, following the opening of its Leeds Briggate store earlier in December

Hays Travel unveils new-look Broughton shop after £200,000 refurb

Hays Travel owner Dame Irene Hays joined the team at the former Thomas Cook branch near Chester for the grand unveiling

Shop floor success: agency managers reveal the secrets to making 'clients for life'

Five Hays Travel branch managers reveal their secrets and learnings to ensure their travel agency clients receive the best service so they keep coming back.

How the 'heroes of the high street' set about becoming the heroes of the home office too

Dame Irene Hays tells TTG why the independent has put its faith in the strength of its homeworking operation this year, alongside its stellar retail arm

Latest Hays Travel branch to open 'in the heart of Leeds'

The UK’s largest independent agency will soft launch its Briggate branch in Leeds city centre next week

Hays Travel's Coronation Street branch to open its doors next week

The independent’s tie-in with the world’s longest-running TV soap will see its Weartherfield store make its debut on Monday 4 December

Dame Irene Hays: ‘We've acquired some exceptional people at Travel House’

Hays Travel owner reveals to TTG the independent’s plans for its latest acquisition, stressing the importance of an orderly transition and ensuring the Travel House team are ‘happy, confident and feel safe’

Hays Travel acquires south Wales miniple Travel House

Travel House, which has 16 shops across south Wales, became a member of the Hays Travel Independence Group in 2021

Hays Travel reveals above-industry average customer satisfaction score

Hays’ senior learning and development manager Leanne Cox also revealed the agency’s new service promise

Hays Travel launches new £5,000 rewards scheme for its agents

Independent challenges its agents to ’be the sunshine’ in their clients’ lives in an effort to drive levels of customer service up further

Hays seeking to build cruise sales to a third of its business

Cruise is predicted to account for 25% of the agency’s business this year - but head of cruise commercial Catriona Parsons wants more

Hays Travel to overhaul 375 branches and make major tech investments

A Hays app is planned for to launch in the spring, while a new WhatsApp platform has "seen tremendous sales"

Hays Travel 'investing in second peaks' for 2024 as consumers hold back spend

UK’s largest independent agency is putting a strong focus on the lates market next year

Hays Travel to relaunch in-house tour operator as 'standalone B2B brand' Vista

Former Travel 2 manager Kathleen Molloy will head up sales and product at Vista, with Tracey Luke serving as head of operations

Jo Rzymowska joins Hays Travel as non-executive director

Dame Irene Hays said her agency was ’thrilled’ to welcome Rzymowska, who will take up her role on 1 November

Hays Travel gifts seven employees £2,500 each in latest Big Thank You giveaway

Each of the winners received £2,000 towards a holiday, as well as £500 in spending money

‘As managers we can make a real impact – staff need to know they’re not alone’

Hays Travel’s Hayley Gadd was named Manager of the Year at the Travel Industry Awards by TTG last month

Storm Babet: Tui closes two stores in Scotland after vicious storm

Tui shut its Aberdeen and Dundee stores on Thursday, while Hays Travel and Barrhead Travel said they were monitoring the situation

Hays regional sales managers walk 360 miles to support young people’s mental health

Division sales manager Graeme Tolchard said the message put out by Young Minds “strongly resonates” with Hays’s ethos

Hays Travel expands Big Thank You rewards to seven monthly winners

Dame Irene Hays said on Thursday (28 September) she hoped staff members enjoyed “the additional money in the run up to Christmas”

‘I was a mess!’: agency owner's shop floor tears of pride after selling up

Don Bircham opened his first shop in the north Wales town of Mold in 2000; 23 years later he approached Dame Irene about selling up