'Agents don’t want to be training call centre staff on cruise lines' behalf'

Luxury

Harry Kemble

10 July 2024

Crystal Cruises has its sights firmly fixed on strengthening its support for agents and ensuring they get the quality service they need; SVP trade sales Matias Lira talks TTG’s Harry Kemble through his plans.

Matias Lira joined Crystal from Silversea in August 2022

When TTG asks how recent personnel and structural changes to Crystal’s sales team will boost business, Matias Lira replies firmly: “We’re really going to be stronger and provide agents with more support.”

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