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Norwegian Cruise Line's 'missteps pulling down' entire three-brand company, new boss says

Financial results
Harry Kemble
3 March 2026

The new Norwegian Cruise Line Holdings boss John Chidsey has said its Norwegian Cruise Line brand's recent poor performance is hampering the entire company as he acknowledged "missteps" had been made in recent months. 

Norwegian Prima and John Chidsey
Credit: NCLH

John Chidsey was appointed Norwegian Cruise Line Holdings president and chief executive in February 2026 (Credit: NCLH)

Speaking on an earnings call on Monday (2 March), Chidsey, who has only been in the role for a fortnight, predicted it could take up to five months to identify where the three-brand company had "gotten a little bloated" and a year or more before NCLH could outline "what we want to do".

Chief financial officer Mark A. Kempa confirmed "missteps" in particular had been made in Europe and there was "a softness" in Alaska bookings but he later said: "We are in the process of working on that and correcting that."