Malaysia Airlines, the national carrier of Malaysia, teamed up with Heathrow Airport on 1 November to showcase to UK media its new protocols put in place to help curb the spread of Covid-19. This comes as the airline is promoting its recently launched Fly Confidently campaign, designed to present these new measures in an easily digestible format for customers and position the airline as a caring and vigilant business.
TTG discovers Malaysia Airlines’ new hygiene protocols
Maddie Barber
3 November 2020
From flexible fares to changes in onboard service, Madeleine Barber visits Heathrow to investigate how Malaysia Airlines has adapted its customer journey to ensure passengers can fly confidently during the pandemic
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