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Airlines told to 'get their act together' as punctuality lags behind pre-Covid levels

Government
James Chapple
13 March 2024

Consumer champion Which? has told airlines to "get their act together", blasting the sector for a "completely unacceptable" post-Covid uptick in airfares while punctuality continues to lag well behind pre-pandemic levels.

(Credit: iStock)

On-time flight performance is still behind pre-Covid levels (Credit: iStock)

New data from the CAA, issued this week, reveals that while on-time flight performance improved in 2023 compared with 2022, with around two-thirds (64%) of flights operating within 15 minutes of their scheduled time, performance remains "significantly below" 2019’s 75%.


The CAA’s latest Aviation Trends report reveals UK passenger numbers increased by nearly a quarter last year to 276 million, up 23% compared with 2022 – a third consecutive annual rise that sees passengers numbers at UK airports approaching pre-pandemic figures, "with further demand expected in 2024".