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BA withdraws Book with Confidence policy with immediate effect

Air
James Chapple
8 June 2022

British Airways has withdrawn its Book with Confidence policy with immediate effect.

(Credit: Heathrow airport)

BA delivered a €310 million increase in Q3 operating profit (Credit: Heathrow airport)

It means customers will no longer be able to make free changes to BA flights and holidays booked from Wednesday (8 June onwards). BA said the policy was a temporary Covid-era measure, and stressed "the vast majority" of its tickets were flexible.


The policy was introduced amid the onset of Covid-19 more than two years ago, with BA claiming it was necessary to bring the policy to an end now it was ramping up its schedule again.


BA said customers would remain eligible if their journey was booked on or before 7 June 2022 and is due to be completed (departure and return) by 30 September 2022.