British Airways celebrates centenary with 100 kind acts

To celebrate its 100th birthday, BA successfully completed 100 tasks during 2019 to make customers feel good.

These included upgrading passengers from economy to first class on Valentine’s Day, sending young cancer patient Laura Nuttall on her bucket-list trip to Africa, and giving 96-year-old veteran Frank Dell a tour of an aircraft.

It also flew ex-US Secret Service dog Hurricane to the UK to receive an Animal OBE PDSA Order of Merit, teamed up with American Airlines to reunite a family for Thanksgiving, and helped Phil Reynolds propose across the five advertising screens at London Heathrow Terminal 5.