The Kent-based agency posted a message on its website last week stating it was “undergoing some issues” and hoped to be “back on track soon”.

Customers will cancelled flights requiring or chasing a refund should email customer.services@blacktiptravel.com.

The company’s statement reads: “Black Tip Travel Ltd is currently undergoing some issues and we are trying to work through these as quickly as possible.

We are currently getting insolvency advice so we can work through these problems and will respond as soon as we can. Please note currently we will not be able to reply until Monday December 10.

“During this time, we apologise for any inconvenience caused. We have made successful arrangements for hundreds of satisfied customers but due to errors being made on some bookings the company took heavy losses creating the situation it is in now. We hope to work through this and get back on track soon.”

An Abta spokesperson confirmed to TTG Black Tip Travel’s Advantage Travel Partnership membership lapsed on September 21, whereby it was no longer an Abta member either.