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CAA issues warning over £54m in unused refund credit notes

Atol
Tom Parry
26 July 2022

The Civil Aviation Authority is urging consumers to use more than £54 million worth of unspent refund credit notes before their Atol protection expires.

Consumers are being called on to make a booking or request a refund to avoid losing money

If a travel company fails after 30 September, consumers with outstanding refund credit notes will not be covered by the Atol scheme and risk losing out on money they have already paid.

Consumers are being called on to make a booking or request a refund to avoid losing money.

In July 2020, the CAA announced consumers who accepted refund credit notes for cancelled Atol-protected trips would continue to be financially protected under the scheme.

This applied to credit notes issued between 10 March 2020 and 19 December 2021. In November 2021, £132 million worth of credit notes remained unspent. This reduced further to £85 million in April 2022.