The "Seaware Platform" provides advanced CRM functionality and access to a greater variety of pre- and post- packages with both mandatory and optional components, rule-based pricing, payment and cancellations schedules, shore excursions and onboard experiences.
Agents currently enrolled with Celestyal have received a link to the new system’s user manual and tutorial videos along with personal log-in details.
Leslie Peden, chief commercial officer for Celestyal Cruises, said the release of the new platform was "just one more example" of the line’s "deep and ongoing commitment" to its travel agent partners.
