Abta chief executive Mark Tanzer said any public criticism of any part of the supply chain "didn’t help with consumer confidence". "Whatever issues there are, we’re better sorting those out as an industry among ourselves rather than having a blame game for who’s responsible," said Tanzer.
"Within the industry, open communications up and down the line really do help. If agents aren’t getting information from tour operators, tour operators not from airlines and so on, that all adds to the problem for the consumer."
