The carrier has upped its customer service response as airlines and airports continue to struggle to maintain operational resilience amid the post-Covid summer rush with staff shortages still an issue.
Customer service hours have been extended for the summer season, with lines now open from 6am to 11pm. EasyJet has also created a new hotline for families travelling with children under the age of 12.
The Press Association further reports easyJet will be stationing head office staff at UK airports to provide additional support to passengers, while new interactive signage will aim to make the airport journey clearer.
Customers with early morning flights will also now be able to drop off their baggage the night before they travel.
Which? Travel editor Guy Hobbs welcomed the move by easyJet, stressing steps to improve its customer service "were much needed". "We’ve heard from easyJet passengers who have been treated appallingly," he said.
Hobbs added he hoped the initiative would go beyond airport service and bolster easyJet’s broader resilience. "It’s not enough just to lay on more customer service agents," he said. "Airlines must also fulfil their legal obligations when it comes to informing passengers about their rights to compensation and rerouting, including with rival carriers.
"The government needs to give the Civil Aviation Authority stronger powers so it can hit operators with heavy fines when necessary. Ministers should also drop plans to slash compensation rates for domestic flights.”
