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EasyJet bolsters customer service response with new staff

Government
James Chapple
18 July 2022

EasyJet has taken on an additional 350 customer service staff and opened a new call centre in Milan as part of a range of new initiatives designed to smooth passengers’ journeys this summer.

EasyJet has 168 more efficient Airbus Neo aircraft on order through to 2029

The carrier has upped its customer service response as airlines and airports continue to struggle to maintain operational resilience amid the post-Covid summer rush with staff shortages still an issue.


Customer service hours have been extended for the summer season, with lines now open from 6am to 11pm. EasyJet has also created a new hotline for families travelling with children under the age of 12.


The Press Association further reports easyJet will be stationing head office staff at UK airports to provide additional support to passengers, while new interactive signage will aim to make the airport journey clearer.