The operator wrote to trade partners on Wednesday evening (8 June) acknowledging its role in recent last-minute cancellations to customers’ flights and holidays, with commercial director Paul Bixby stating the firm was committed to honouring commission for nixed trips.
In the letter, Bixby said easyJet holidays wish to apologise for short-notice flight cancellations – especially where customers were already abroad – and reiterated the business did not underestimate the inconvenience and disappointment this may have caused customers and travel partners.
