Paula Martin, who has been with the business for more than 25 years, will lead the charge following her promotion from head of key accounts to head of sales. She will be supported by Amanda Basnett-Jones, who joins as sales executive from Booking.com and is also tasked with supporting First Class’s agent partners.
Elsewhere, Darren McCormick joins as head of reservations, bringing experience from spells with Travel Counsellors, Gold Medal and Etihad.
"I’m delighted to have joined such a strong, established brand within the long-haul travel sector and I am excited to use my previous experience to improve the way we support agents," said McCormick.