Home Office apologies to passengers after eGates failure

Air

Rob Gill

26 April 2024

The Home Office has apologised after passengers at UK airports faced long queues going through Border Control due to a nationwide failure of the country’s eGates system.

eGates at Bristol Airport.jpg — The UK's eGates system suffered another nationwide failure on Thursday

The disruption on Thursday (25 April) also affected Eurostar passengers, as well as major airports such as Heathrow, Gatwick, Stansted, Birmingham Edinburgh, with passengers having to wait longer for their passports to be checked manually by Border Force staff.

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