Her comments came as she addressed ITT delegates at the 2021 ITT Conference onboard MSC Virtuosa on Sunday (12 September).
Lo Bue-Said said the industry "has a responsibility to be heard" but warned that being heard was "not the same as being listened to".
"We are still in a very precarious place as the industry fights for its survival," she continued. "Looking forward, we need to look at building resilience in our businesses, but also for our industry.
