Latin Routes will continue to host agent-client video sessions in the new era of travel, with director Jess Dennison revealing to TTG how the calls – born of the pandemic – have driven up conversions by 10%.
The operator launched Live Present in 2020 amid the onset of Covid-19, with the calls bringing Latin Routes’ destination experts together face-to-face with agents and their clients over Zoom.
Dennison said the initiative would definitely outlive the pandemic. “It’s one of the benefits of having had to change the way we do business during those two years," she told TTG.
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