Research by Which? found that nearly two in five airline passengers (39%) had “little confidence” that their airline would treat them fairly when things went wrong with flights. This figure rose to 49% among those passengers who had suffered a delay to their most recent journey.
The study of 1,000 passengers also found that those who did not book a flight as part of a package were more likely to lack confidence that the airline would treat them fairly (45%), compared with package customers (31%).
