The CTSI is urging the government to address "consumer confusion" about the protection they receive when booking travel owing to the different levels of protection available to UK consumers, which is dependent on the way in which they book their travel.
With its Wish You Were Clear policy report, the CTSI is calling for the laws – with the government currently in the early stages of a review of the 2018 Package Travel and Linked Travel Arrangement Regulations – to be made "as simple as possible" to protect consumers from being misled or losing money.
