The group claims to be one of the UK’s only major travel companies to have completed all refunds on package holidays which were cancelled due to the pandemic.

In May 2020, the travel company invested in both its customer care centre and its refund processing team to handle the burden caused by the pandmeic.

It has also reportedly repaid all the funding it received from the UK government’s furlough scheme during 2020 and 2021. 

Kuljinder Bahia, director of Southall Travel Group, said he was "much more confident" bookings will return to pre-pandemic levels following the successful rollout of the Covid-19 vaccination scheme and the "positive changes" to the UK’s international travel restrictions.

"Last year was a year like no other for our industry," he added. "Whilst no one saw this coming and businesses were simply not prepared, we very quickly made the decision to ramp up our refund operations in order to meet with the demands of customers.

"I am incredibly proud of the team here at the Southall Travel Group, who have worked so tirelessly and adapted seamlessly to the new way of working throughout the pandemic."