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Spending with travel agents increased by 8% in 2024 – Barclays

News
James Chapple
2 January 2025

Travel is continuing to outperform the vast majority of other sectors in terms of spending rebound according to Barclays turn-of-year Consumer Spent report, although year-on-year growth slowed in 2024 compared with 2023 – but there were signs of a continued return to face-to-face sales.

Think about potential switch-sells

TTNG warns agents will need to increase productivity to offset rising employee costs (Credit: iStock / South agency)

Consumer spending on travel grew by 6.9% in 2024, down from 15.2% in 2023. Growth in total travel transactions also slowed from +11.4% last year to +6.8% this year. Holidays, though, remain consumers’ number one discretionary spending priority.


Spending with travel agents specifically increased by 7.9% year-on-year, down from 10.4% in 2023, although growth in total transactions with agents went up by 14% in 2024 compared with growth of 11.8% last year.


Growth in spending with airlines slowed more dramatically, down from +30.8% in 2023 to +7.5% in 2024. Total transactions with airlines also fell from +28.7% to +8.5%.