“One of the biggest challenges affecting the quality of customer experience and the reputation of the industry at present is the unprecedented number of quote, booking and flight changes the industry is experiencing.
“There has been a reluctance by agents to share client contact details with tour operators and now, with airlines insisting on this information, we are seeing in many cases the customer knows about changes before the consolidator, tour operator or agent. Which leads to a frustrating experience for all.
“This trust issue has long existed and, as a business that loves using technology to solve challenges, we have been seeking ways to help.
“This month we’re excited to be launching Inspiretec Connect, our automated booking change engine. As a technology partner, we have always been trusted with the client details, and now we have the technology to allow this data flow to be exchanged automatically either in an automated process or flagging a task for the agent to contact the client to agree the change.
“We believe Connect can streamline the secure management and communication of changes, removing a vast amount of work, duplication and wasted time, whilst respecting trust and data privacy. We have one simple goal: to improve the end customers’ experience.”
