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'This is what a travel agency looks like, Mr Shapps'

High street
Gary Noakes
10 May 2021

Transport secretary Grant Shapps has taken a social media battering for his comments about travel agents.

Helping the high street – 5/10

Travel agencies hope their peaks business will ramp up on 11 and 12 January (Credit: iStock)

Announcing the travel traffic lights scheme on Friday, Shapps made a reference to booking with “what people would have called travel agents in the past”.

Advantage Travel Partnership chief executive Julia Lo-Bue Said tweeted: “I am still holding my head in my hands over this. Travel agents are still called travel agents.”

Many agents posted pictures of their agencies on Twitter, some calling for sector support.

Marina Marsh of Blackburn agency The Holiday Shop said: “This is a travel agency, independently owned, which I have put my blood sweat and many tears into.

“We need your help in 2021, not belittled on national TV.”