The complaint referred to the brand’s Australia and Pacific 2021-2022 brochure, which contained text under individual holidays which read: "Trailfinders Offers – 3rd night free – free room upgrade".
Further on in the brochure, on page 208, text stated: "Due to the complexity, dynamism and varied restrictions that apply to special offers, we only give a general indication of available offers. Please call for full details."
Further on it stated special offers can be "withdrawn or amended at any time".
The complainant, who chose a holiday on the basis of the offers but was told they were not available on the chosen dates, challenged whether the ad was misleading.
