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Travel Counsellors launches customer support initiative

Travel Counsellors
Will Payne
4 March 2022

Travel Counsellors has launched a new initiative designed to reassure and support customers looking to travel post-pandemic.

Hotels that meet the criteria will be certified by the homeworking firm as "Assured Partners"

The "Assured" campaign will identify resorts and properties where customers could still experience an enjoyable holiday if they were to test positive for Covid-19 while they were abroad.

Travel Counsellors has highlighted a number of policies implemented by certified partners that enable guests to continue to enjoy their trip until they fully recover, such as allowing them to isolate in their rooms with family and friends.

Also included is allowing visitors to continue to receive the resort’s full dining programme via room service, specially provided in-room entertainment and a cost-free extended stay at the hotel until their isolation period is up.