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US govt proposes new airline compensation rules for delayed flights

Government
Will Payne
9 May 2023

The US Department of Transportation is proposing new rules which would require airlines to compensate passengers with cash and accommodation vouchers for cancelled and delayed flights.

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The new rules also call for "timely customer service during and after periods of widespread flight irregularities".

The proposals would require airlines to proactively inform passengers they have a right to receive a refund when a flight is cancelled or significantly changed.

A "significant" change and cancellation that would entitle a consumer to a refund would be defined as more than three hours for a domestic flight and more than six hours for an international flight.

The rule would also require airlines to provide non-expiring vouchers or travel credits when people cannot travel because they have Covid-19 or other communicable diseases.