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Which? says booking sites still ‘misleading’ consumers

Hotels
Rob Gill
24 May 2019

Consumer watchdog Which? has accused major online hotel booking sites of failing to stop the use of “misleading” sales tactics.

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Earlier this year, several major hotel booking sites pledged to make some major changes to their practices after a Competition and Markets Authority (CMA) investigation.

Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago had been subject to CMA enforcement action due to concerns around tactics such as pressure selling, misleading discount claims, the impact commission has on how hotels are ordered on sites, and hidden charges.