Wizz Air has admitted failing customers last summer and has agreed to clean up its act after the CAA stepped in and threatened to take Wizz to court.
The CAA has stepped in (Credit: Markus Winkler / Pexels)
The budget carrier has signed a deed of undertaking with the CAA to make improvements to the way in which it handles claims from passengers for costs incurred following flight disruption.
It follows months of negotiations with the CAA, which last December said Wizz was "clearly" the worst offender for having complaints escalated to alternative dispute resolution schemes or to the CAA’s own complaints team, and branded the carrier’s performance "unacceptable".
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