For travel agents, the endless hunt for information to help customers and secure sales can be both frustrating and time consuming. In recognition of this, the Lufthansa Group has recently relaunched eXperts – the company’s online portal dedicated to its travel trade partners. With a fresh design and intuitive structure, the website puts all the sales-boosting tips and tools agents need right at their fingertips.

Offering a streamlined user experience, the enhanced portal brings together information and resources for all Lufthansa Group airlines in one convenient place. No more switching between multiple websites – everything is housed under one roof. The group’s brands include Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, SWISS, Air Dolomiti, Discover Airlines and Edelweiss.

Whether you’re searching for product details, up-to-date news, training materials or exclusive benefits, Lufthansa Group’s eXpert platform is your one-stop shop for selling the global aviation group’s services.

Minimal clicks, maximum sales

Now hosted on the Lufthansa Group for Business website, the platform’s refreshed layout is built for efficiency and easy on the eye.  

Within just a few clicks from the homepage, agents can find answers to customers’ most frequently asked questions – from onboard services and route information to baggage, special assistance and airport details. 

For example, agents can learn everything about the recently launched Lufthansa Allegris and SWISS Senses onboard experiences, with content including route announcements and comprehensive booking tips readily available within the website’s onboard product area. 

(credit: Lufthansa Group)

There’s also a concise news section with the latest stories, brand announcements and destination updates, ensuring agents stay in-the-know at all times.

And for those times when speed is of the essence, the improved search function makes it easier than ever to locate the exact content you’re looking for.

Exclusive benefits for members

Agents who sign up to the platform’s expanded eXpert Members Area gain access to exclusive content, including booking tips, policies and detailed guidelines for each airline.

For those keen to strengthen their product knowledge, the portal also offers e-learning modules, webinars and training videos to help agents confidently sell Lufthansa Group services into the future.

Other useful digital tools for managing bookings include self-service forms along with reservations, ticketing and refund services. 

But perhaps best of all, the My Benefits area gives members access to special PEP offers – discounted fares designed especially for travel agents for their own trips. Competitions and raffles also give agents the chance to win prizes. 

Learn more and register to eXperts today at business.lufthansagroup.com