The great refund debate: how can the travel sector move forward?
Operators
Sophie Griffiths
11 May 2020
Travel agencies, tour operators and airlines have come under fire in recent weeks for not adhering to the 14-day refund rule. While some have sided with consumers and accused businesses of breaking the law, others have pleaded for leniency and more time to save both their businesses – and the jobs of their staff. So where does the sector go from here? What needs to happen to win back consumer trust? And, crucially, how will industry change as a result as we emerge from this crisis.
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