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Silversea unveils ‘enhanced’ global service model for agents following sales restructure

Cruise
Harry Kemble
20 May 2024

Silversea has confirmed “fewer than 100” shoreside staff have been made redundant to enhance its relationships with travel agents around the world. 

Silver Nova will become the 12th ship in Silversea's fleet when it launches in August

The line confirmed in May it was moving its call centre to Manila to ensure agents had 24-hour global support (Credit: Silversea)

However, the luxury cruise line declined to confirm how many roles in its UK team were affected when contacted by TTG. 


Jasmin Day, who has been cruise consultant – trade sales at Silversea for the past 16 months, confirmed on LinkedIn her last day is 28 June after her role was made redundant. 


Silversea’s decision to make roles redundant is part of efforts to offer agents 24-hour support globally. 


TTG understands Silversea is creating a global contact centre for trade bookings in Manila, Philippines.