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Travel Counsellor saves £17k booking for fellow agent after client’s tech nightmare

Agents
Emma Dooney
18 May 2026

Alayna Carter stepped up to help Ginny Scott when a customer found herself struggling to pay for a last-minute luxury cruise. 

Two headshots of two different women, one with glasses and brown chin-length hair, one with shoulder-length brown hair and blazer

Ginny Scott, left, has credited fellow Travel Counsellor Alayna Carter for saving a high-value cruise booking

A luxury agent who saved a high-value booking for a fellow Travel Counsellor says she’d “do it again” in a heartbeat.

Alayna Carter dropped everything after receiving a call from Ginny Scott – whom she had never met – asking a simple question: “Can you please pop round to help my colleague’s client?”