Developed in partnership with the Equality and Human Rights Commission, the training now accounts for new regulations, such as PTR, and amendments to the Equality Act.
Key teachings include how to handle accessibility issues sensitively, such as non-visible disabilities, and complaints, as well as new legal obligations.
Other considerations cover disability equality and awareness of reduced mobility; hearing, sight, cognitive, intellectual and psychosocial disabilities; temporary disabilities; and challenges brought on by age.
There are also case studies available from Abta members offering real life examples of accessible tourism interactions.
