“I’m amazed and impressed by our members’ resilience,” he says, reflecting on another tumultuous year for travel. “Everyone’s had to carry on working through this with no money coming in, rebooking people, dealing with refunds, and keeping customer relationships going.
“This will be rewarded. People realise the value of travel professionals. They will gravitate towards those who can provide proper advice and protection.”
It’s mid-December when we fire up a Zoom; Omicron is here, Boris Johnson is prevaricating over potential new restrictions, and several destinations – most notably France – have shut their doors to Brits.
Plus ça change?
