Skip to main content

Agency puts in round-the-clock shift to help customers stranded due to rail disruption

London
Harry Kemble
11 December 2023

A travel agency worked round the clock to find alternative transport for customers stranded in London after they were hit by severe disruption on the East Coast Main Line. 

Westoe Travel, South Shields

South Shields-based Westoe Travel had two large groups affected by the train disruption

Rail companies LNER and Lumo advised people not to travel following damage to overheard lines between Peterborough and Grantham on Saturday (9 December). 


South Shields-based Westoe Travel had two groups affected by the disruption. Both had booked through the agency’s tour operator arm, Rail Adventures. 


The agency said most affected customers were booked into a hotel with new seat reservations made for Monday (11 December). 


However, some customers who needed to get back on Sunday were found alternate routes or offered coach travel. One group were even handed the keys to a hire car, the agency added.