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Agency shut down after failing to refund customers almost £600,000

Government
Ilaria Grasso Macola
16 July 2024

A London agency has been shut down after cancelling dozens of holidays at short-notice only to then fail to pay refunds, leaving around 300 customers nearly £600,000 out of pocket.

liquidation, company, failure (Credit: iStock)

The company still owes around 300 clients nearly £600,000 in refunds (Credit: iStock)

Felix Travels and Tours was wound-up earlier this month following a High Court liquidation ruling after customers complained of last-minute cancellations and missing refunds. 

Trading also as Felix Holidays, the firm was established in April 2020 with a call centre in Sri Lanka offering travel packages with flights, accommodation, transfers and extras such as Disneyland tickets and ski passes.

The agency was found guilty of not providing the services customers had paid for, leaving them to seek the same service again from a different agency.