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Agent duo ‘sell with heart’ in new independent near Gloucester

High street
22 February 2020

A pair of experienced agents have teamed up to open a new shop near Gloucester.

Joanne Mortimer (left) and Karen Capstick

With more than 40 years’ combined industry experience, Joanne Mortimer and Karen Capstick have opened GL Travel Lounge, a new Midcounties Co-Operative independent, in Quedgeley.

It offers a broad range of holidays, from UK breaks and motorhome trips to safaris and cruises.

Mortimer and Capstick, who worked together at Thomson (now Tui), KT’z Travel and Midcounties Co-Operative, are initially running the shop themselves using social media to market the agency, named after the Gloucester postcode.


“We are quite old school; people are so caught up in selling they forget what the experience should be,” said Mortimer. “We sell with our heart.”