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Agents move to reassure clients following airport delays

Luxury
5 April 2022

Agents are stepping up their response to the ongoing Covid-related delays at UK airports, with one north west agency calling "every single client" due to depart imminently to warn of the disruption.

The CAA has issued more than 600 fines to airlines for failing to ensure passengers have the correct Covid paperwork

Amanda Matthews, owner of Ramsbottom-based Designer Travel, said the situation at Manchester airport was a particular problem. “We’re having to ring every single client who’s travelling and pre-warn them they need to get there earlier, three to four hours earlier," she said.

Matthews stressed there were also issues with Heathrow. “It’s affecting everybody – the problem [for us] is that people who are travelling on a luxury trip expect to have paid to avoid all this. Customers are quick to forget Covid, and the impact it’s had on the travel industry. As a consumer, you think everything is back to normal and OK.