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Airport eGates back online after four-hour nationwide outage

Government
James Chapple
8 May 2024

Hundreds of airport eGates across the UK are back online, the Home Office has confirmed, after a more than four-hour outage on Tuesday evening (7 May).

UK pushing for deal on EU passport e-gate access to cut airport wait times

(Credit: iStock)

Passengers arriving into the UK faced lengthy delays owing to a "nationwide issue" affecting the more than 270 eGates at the UK’s major air and rail ports.


Issues were reported at Heathrow, Gatwick, Stansted, Birmingham, Bristol, Edinburgh, Manchester and Newcastle airports, forcing Border Force officials to manually process all arrivals.

A Home Office spokesperson told the BBC the outage was caused by "system network issue", which was first reported at around 7.50pm.

The Home Office later confirmed the eGates came back online "shortly after midnight", stressing there was no indication of "malicious cyberactivity" or that border security had been compromised.