Balkan Holidays has cancelled the remainder of its summer 2020 Bulgaria charter flights and holidays.
Managing director Alexander Stoyanov confirmed the move on Thursday (2 July) in a letter to customers.
Agents with clients booked with Balkan will be contacted by the operator shortly to discuss their options.
These include rebooking for summer 2021, or a full refund which will be processed "as quickly as possible" Balkan confirmed to TTG.
Stoyanov said the "heartbreaking" decision was made with the "deepest regret".
"But with the ongoing uncertainty over whether or not we can offer you a holiday this summer, I feel this is the right thing to do," said Stoyanov.
"Your holiday experience with us should be the best possible, but I do not believe we could deliver that this season with all the restrictions in place."
All charter package holiday customers, as well as flight- and accommodation-only customers, affected will be contacted directly by email or post.