Skip to main content

Best and worst-performing airports for mobility assistance revealed

Air
Jennifer Morris
10 August 2016

Only one third of UK were rated as "very good" at assisting passengers with a disability or reduced mobility in a Civil Aviation Authority study.

Manchester Airport Rail Station exterior night

The top-scoring airports were Belfast International, Belfast City, City of Derry, Humberside, London Southend, Manchester, Newcastle, Newquay Cornwall, Norwich and Southampton.

Only one airport, Edinburgh, was rated as "poor" in the performance report.

The Civil Aviation Authority said it is committed to driving improvements through its new performance framework – the first of its kind in Europe – is intended to help ensure consistently high quality assistance at UK airports.

The report’s findings show that 85% of passengers who use assistance are either "satisfied" or "very satisfied" with their experience.