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BTA urges airlines to make cash refunds

Business
25 March 2020

The Business Travel Association (BTA) has called on all airlines to offer cash refunds rather than credit notes during the coronavirus crisis. 

Clive Wratten said "we must not slip back into the civil wars the industry has been fighting [amid the pandemic]"

Flights around the world have been cancelled amid the pandemic, which has seen numerous countries close their borders and disrupt many consumers’ travel plans.

Although the BTA concedes many major UK airlines are adhering to the International Air Transport Association (Iata) ruling 824r, which stipulates tickets should be refunded in the same form of payment they were bought, it said many major oversees carriers are offering credit notes instead. 

The vouchers are often valid for up to one year and will be lost if not used in that time frame.